FAQ

Frequently Asked Questions

A. We take all major insurances, besides Medicare.  For all other inquires, please contact the Business Office 763-333-7722. Learn More

A. Our primary concern is the welfare of patients entrusted to our care.  Unfortunately, however, we must also be concerned with the economic factor.  In compliance with the Federal Consumer Credit Protection Act, we wish to notify you of our policy regarding payment of statements rendered on your behalf.

  • We expect payment on the day of service.  We will, however, extend credit to those patients who have demonstrated a good credit record in the past.
  • If an account has been billed, it must be paid in full within 30 days of receipt of the monthly statement.
  • Forms of payment we accept are: cash, check, American Express, Visa and MasterCard.
  • If you cannot pay the bill in full, arrangements must be made through our business office. We are happy to set up a payment plan.
  • A finance charge is assessed on all accounts with charges over 60 days.  The rate is 8% APR.
  • Patients are placed on a cash basis if any portion of their account balances pass 90 days. This means that all non-emergency visits must be paid for at the time of service. All emergency visits must be paid for within one week of the visit.
  • Accounts will be listed with our legal collections agency if the balance reaches 120 days unless a payment plan is established and followed.
  • For more information, call our business office at (763) 333-7722 

A. Patients arriving late by 10 minutes or more may need to reschedule.  If scheduling permits, the patient may be seen by the next available provider. There may be a long wait. If you know you will be late for an appointment, please call us at (763) 333-7733

A. Appointments are required Monday through Friday. Our phones are  on at 7am to schedule appointments, and we strive to have enough same day visits available to accommodate acute appointment needs. 

Saturday, Sunday and Holidays are walk-in only at our Blaine location from 9am-10:30am.  Patients are seen on a first come, first serve basis. Our urgent care is staffed by one provider, therefore, there may be longer than normal waits during peak seasons.

CTMC recognizes the 6 federal Holidays: 
1. New Years Day
2. Memorial Day
3. 4th of July
4. Labor Day
5. Thanksgiving
6. Christmas Day

 

A. Providers make every effort to return phone calls in a timely manner, but they do have scheduled patients that need to be seen. If you have an urgent question or concern, we do have a Triage Nurse to help you. There are instances where Providers do bill your insurance for telephone counseling. This can on occasion be in lieu of an office visit. Conditions that require medical treatment or are urgent in nature will need an office visit. We do not provide triage services to patients who have not been seen in our clinic.

After hours calls go to our answering service who will then contact our on call Provider. After-hours call is provided by our Pediatricians and Nurse Practitioners. Calls requesting an appointment or medication refill will be deferred to normal business hours (Mon-Fri). For your convenience we do have online scheduling available.

 

A. Please call your Pharmacy for prescription refills. We need 24 hours to process the refill request from the pharmacist. All refill requests on weekends and holidays will be addressed the following business day (Monday-Friday).

A. At CTMC, our primary concern is the health and well-being of your child. However, we must consider the economic factor of keeping our clinic open to serve the needs of the community, and your family. In compliance with the Federal Consumer Credit Protection Act, we wish to notify you or our policy regarding payment of statements rendered on your behalf: 

    1. Co-Payments are due on the date of service. This requirement is established by your insurance carrier and CTMC must oblige to maintain contracts with them.  
    2. If an account has been billed, it must be paid in full within 30 days of receipt of the monthly statement. 
    3. We accept cash, check, American Express, Visa, Discover and MasterCard as forms of payment.  
    4. If you cannot pay the bill in full, arrangements must be made through our business office. We are happy to set up a payment plan. 
    5. A finance charge is assessed on all accounts with charges over 90 days from the date of service.  The rate is 8% APR. 
    6. Accounts will be listed with our legal collections agency if the balance reaches 105 days unless a payment plan is established and followed. If your account is sent to our collection agency, payment in full will be required to schedule appointments for any member of the family. 
    7. For more information, call our business office at (763) 333-7722